Since properly earlier than the pandemic began, however particularly over the previous 12 months, each time I’ve spoken with a CEO or small enterprise proprietor in regards to the digital transformation of his or her firm, repeatedly I’ve needed to remind them how vital social media is.
Yes, that is largely a difficulty of demographics, as youthful entrepreneurs are most savvy about social media. It’s normally boomers who don’t get how essential it’s to be on Instagram, LinkedIn and Twitter, regardless that they spend a great little bit of time every day liking images of their grandkids in their youngsters’s Facebook information feeds.
Even in case your model has a great web site and a strong e mail distribution listing, social media remains to be the crest of the mightiest wave. There’s no higher option to develop your viewers and discover new clients.
As we enter the third decade of the twenty first century, check out among the statistics Backlinko compiled for 2020:
Social platforms virtually tripled their whole variety of customers between 2010 and 2020 – 970 million in 2010 to about 3.81 billion in 2020 (out of a worldwide inhabitants of seven.7 billion)
Out of three.96 billion social media customers, 99% entry the web sites or apps via a cell machine
Globally, the common time an individual spends on social media per day is 2 hours 24 minutes
Facebook is the main social community at 2.7 billion month-to-month lively customers, adopted by YouTube (2 billion) and WhatsApp (2 billion), Facebook Messenger (1.3 billion) and WeChat (1.2 billion)
70% of U.S. residents or 231.7 million individuals have social community accounts
In 2020, the common particular person had 8.6 social media accounts
This is kind of a head of steam and a dream come true for digital entrepreneurs. The query is, how will we capitalize on this juggernaut? What’s up for this 12 months and what’s one of the simplest ways to leverage it?
The Forbes Communications Council revealed an important article on the finish of January, “How To Leverage 14 Social Media Marketing Trends In 2021” that compiled insights from its members. Here are my 4 key takeaways:
Social Commerce Comes Alive
People are on social media continually for leisure, info and communication. Your social media actions are essential to model recognition. Make positive you’re constantly branded throughout all channels, and that you simply’re utilizing an app like Hootsuite or Semrush to create an efficient calendar. Your purpose right here is to grow to be a part of the ambiance. Let shoppers breathe your model.
The Face Behind the Facebook Post
Ever because the late, nice Lee Iacocca turned the face of General Motors, and the fictional Bartles & Jaymes turned the faces of California’s poshest wine coolers, we like it when our model’s tales are biographical. The Internet is the good equalizer, and we like to see the individuals behind the services and products we love.
With the exception of M&Ms – we love these large M&Ms (they’re like chocolaty Mr. Potato Heads) – they’re people identical to us. The finest advocates for a model are sometimes the individuals who make its merchandise and supply its providers, as passionate in regards to the model as its clients are. And you may carry this to your customer support technique: your clients ought to have the ability to attain you through social media and obtain fast and significant responses to their queries and ideas from an precise particular person. Don’t simply preserve a presence; be current.
You’re telling your model’s story throughout a number of channels. Make positive it’s constant in phrases of photos and messaging. You’re in all probability already there, however it’s at all times good to examine in and ensure every part is updated.
2021 is a superb time to begin occupied with podcasts and movies, which aren’t costly to supply and proceed to achieve huge reputation. Both may be shared throughout all your channels. With your movies, keep in mind to ensure they’re captioned: According to a 2019 Verizon Media examine, 69% of shoppers watch video with the hold forth.
Put Social Responsibility in Your Social Media
One optimistic to return out of the COVID-19 pandemic is an elevated give attention to company social accountability. We’ve all come to see how interconnected we’re and the way a lot assist we are able to really give one another.
This has additionally taken maintain at a company degree, and shoppers wish to see manufacturers doing a little form of good, comparable to sponsorships, donations and carbon footprint discount. Your clients wish to align themselves with a model that makes an actual contribution. It doesn’t matter what your model is doing, what’s vital is doing good and utilizing your social media channels to put it on the market.
The finest for you, mild reader, is to do an audit of what you probably did final 12 months, work out what labored and do extra of it. The finest development to comply with is success, proper?
Scott Hirsch is CEO of Media Direct