How D2C Strategy is Helping Rage Coffee to Acquire Customers

Rage Coffee, a quickly rising FMCG firm that manufactures, markets, and distributes modern espresso merchandise globally by its D2C channel, launched into its market journey in 2018. The model’s first product available in the market was a proprietary small batch of crystallized espresso. Infused with six plant-based nutritional vitamins that synergistically work with caffeine, it brings in a particular kick that feels and tastes like high-end specialty cafe espresso.

“For millennials, espresso was changing into an integral a part of their lives. However, they didn’t have something to search for to as a model. It was basically an unserved market devoid of any actual innovation and underpenetrated on-line. The market additionally had a number of gaps with just a few important shortcomings within the provide chain, elements, manufacturing methods, and distribution. These prompted the necessity for a espresso model that might mix into the lives of impartial people and improve a mean shopper’s total espresso ingesting expertise by 5-10x. Subsequently, I had put in all of my financial savings, which was round Rs 75 lakh, and took one other Rs 10-15 lakh from any person, and at last, Rage Coffee was born,” says Bharat Sethi, Founder, Rage Coffee.

Rage Coffee is the primary in India to introduce flavor-infused espresso that has obtained an overwhelmingly constructive response. The model has over 1.7 lakh clients. 

“We are creating craft espresso that is available in a wide range of flavors, is prepared to combine, and is handy to carry in tube photographs, giving a terrific espresso expertise that is handy, accessible, and reasonably priced. At the identical time, we’re largely innovating round caffeine and need to be leaders in these sub-categories inside the giant espresso class. Currently, we’re providing Instant Coffee in 8 flavors, Coffee Shots, Cold Brew Bags, and Ground Coffee. All our merchandise are gluten-free with no added sugar and vegan-friendly. They are comprised of one hundred pc Arabica beans and provide an ideal caffeine kick to anybody. The merchandise are additionally US FDA, FSSAI, GMP, ISO licensed.

Marketing Strategy 

Since the start, the advertising and marketing methods of the model have been actually daring and authoritative. They revolve round speaking about product differentiation and customers who purchase Rage merchandise as a result of they take pleasure in it or want it to kick begin their day. 

“The thought to make use of a D2C advertising and marketing technique or strategy is serving to us construct the subsequent technology of packaged espresso merchandise. It additionally permits us to be extremely customer-centric and sustainability-driven. In addition, our user-generated content material helps us in growing our on-line presence and buyer engagement. We additionally work with plenty of influencers or influential individuals within the trade. That’s how we purchase clients,” asserts Sethi. 

Social Media: Helping Reach More Consumers

The espresso model markets itself vigorously on social media, particularly Instagram and Twitter to attain its customers. 

“With numerous younger and passionate individuals utilizing these social media platforms, we will join with them whereas nailing our presence amongst customers. To put issues in perspective, we’ve got greater than 27K followers on Instagram. Besides, we work with many social media influencers and that helps us to attain increasingly customers. All in all, the goal is to establish what clients love, perceive their wants, and supply them with a terrific espresso that is handy, accessible, and reasonably priced,” states Sethi.

Technology: An Enabler

The model is utilizing digital platforms to develop the model’s attain. Employing an omnichannel strategy, it is promoting 50 p.c of its merchandise on-line and the remainder offline. 

“Talking about on-line, about 75 p.c of gross sales are by our web site and 25 p.c by e-commerce platforms. Rage Coffee is out there on all main on-line platforms in India and has additionally marked its presence within the US market by Amazon,” he shares. 

“Also, trying on the logistics facet, our transport companions have built-in sensible applied sciences into the method like cargo monitoring applied sciences. These assist us in not simply sending our clients a time-to-time replace on their order however to considerably attain out to them. Leveraging all these applied sciences has enhanced our door-to-door attain,” he provides. 

Future Plans

During the lockdown final yr, Rage Coffee had clocked a four-fold improve in on-line and offline gross sales with a 300 p.c surge in gross sales. 

“We are working relentlessly in increasing our distribution community. Besides, our goal is to develop our revenues by 3x and attain over 3000 retailers by the top of 2021,” he asserts.

The model is focusing on to attain Rs 35 crore ARR by finish of FY22.

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