J&J recalls sunscreens over carcinogen concerns, content marketing strategies that work, and Amazon’s response to CPSC lawsuit

Hello, communicators:
Ahead of National Ice Cream Day July 18, a number of of the preferred purveyors of the frozen confection have launched promotional campaigns meant to capitalize on the vacation—and  the summer time warmth—doing a little good alongside the way in which.
Mars Wrigley has expressed hopes that followers of its Snickers ice cream bar will attempt its new peanut brownie taste throughout their summer time “vacci-cation” by launching a contest to win one in all its “vacci-cation and chill” kits containing a cooler, towel, pool float, wi-fi speaker and loads of Snickers ice cream.
“It’s been a protracted 12 months and we’re excited to provide Mars Wrigley Ice Cream followers the whole lot they want to calm down and chill this summer time,” Mars Ice Cream marketing director Jayesh Shah stated in a press launch. “Whether it’s taking a second away from the work-from-home burnout or celebrating throughout a weekend getaway, SNICKERS Ice Cream is right here for it—serving up higher moments and extra smiles alongside the way in which.”

Courtesy of Mars, Inc.
Blue Bunny ice cream goes a distinct route with its “The Heart of Fun” marketing campaign by providing to assist ice cream parlors throughout the nation rebound from a troublesome 12 months. Shops can enter a contest on Blue bunny’s web site and share how they’re making a optimistic impression on their neighborhood for an opportunity to win a grand prize, together with a grant, Blue Bunny ice cream, a rework of their retail location and a celebration to reveal the brand new look later this summer time. Blue Bunny is partnering with movie star designer and ice cream fanatic, Nate Berkus to choose the winner.

“As a family-owned firm that has been bringing the enjoyable and taste for greater than 80 years, we all know ice cream parlors are such a particular a part of their communities,” Blue Bunny model marketing director Jamee Pearlstein stated in a press launch. “Ice cream parlors are part of Blue Bunny’s heritage, and understanding that many have been struggling after an unprecedented 12 months, we wish to assist them to proceed to do what they do greatest—be the anchor of enjoyable of their communities.”
Blue Bunny’s strategy to assist its wider community and neighborhood of retailers matches for the model due to its legacy and popularity, whereas Snickers’ extra playful model voice deserves the unhealthy pun. In every case, these wildly divergent campaigns spotlight the vast breadth of the way that your group can strategy an cultural vacation or celebration (and that’s not even together with Sensodyne toothpaste’s marketing campaign) relying on what offering assist to your stakeholders actually means on your model.
Johnson & Johnson declares sunscreen recall
Johnson & Johnson (J&J) has voluntarily recalled 5 of its aerosol sunscreen merchandise after they have been revealed to comprise hint parts of the carcinogenic chemical benzene. The merchandise embody Aveeno Protect + Refresh aerosol sunscreen and 4 Neutrogena sunscreen variations: Beach Defense aerosol sunscreen, CoolDry Sport aerosol sunscreen, Invisible Daily Defense aerosol sunscreen and UltraSheer aerosol sunscreen.
According to its press launch:
Benzene is classed as a human carcinogen, a substance that might doubtlessly trigger most cancers relying on the extent and extent of publicity. Benzene is ubiquitous within the surroundings. Humans world wide have each day exposures indoors and outside from a number of sources. Benzene might be absorbed, to various levels, by inhalation, by means of the pores and skin, and orally. Based on publicity modeling and the Environmental Protection Agency’s (EPA) framework, each day publicity to benzene in these aerosol sunscreen merchandise on the ranges detected in our testing wouldn’t be anticipated to trigger adversarial well being penalties. Out of an abundance of warning, we’re recalling all numerous these particular aerosol sunscreen merchandise.
What it means:
J&J’s voluntary recall marks the model’s second proactive disaster administration marketing campaign in per week because it received out in entrance of an imminent FDA warning about its Covid-19 vaccine. The assertion additionally serves as a reminder that educating your stakeholders with info (on this case, about what benzene is and how it may be absorbed by the physique) is usually a highly effective software for diffusing stakeholder fears.

A brand new infographic from J&R shares seven content marketing ways for producing leads and replies on-line, together with what goes right into a excessive performing touchdown web page, how to host a purchase-driven webinar, suggestions for producing an efficient explainer video, strategies for sensible long-tail search queries and extra:

Courtesy of J&R
These suggestions emphasize the extent to which clever buyer engagement requires shut collaboration between PR execs and entrepreneurs as your writing and communication abilities can be invaluable to making certain that touchdown pages, how-to guides, explainer movies and different sorts of content marketing fulfill website positioning wants with out studying mechanically or being devoid of brand name voice.
Check out the infographic right here.

Microsoft has resurrected Clippy, the sentient, animated paperclip greatest identified for popping up in Microsoft Word as a digital assistant which helps customers navigate the software program’s options. Clippy will exchange the prevailing paperclip emoji used throughout Microsoft’s suite of software program together with Windows, Office, Teams and extra.
Clippy additionally heralds a bigger replace that will have an effect on the 1,800 emoji utilized in Microsoft 305’s software program suite with 3D designs as a part of its fluent emoji know-how:

It all began with a tweet and a promise:

If this will get 20k likes, we’ll exchange the paperclip emoji in Microsoft 365 with Clippy. pic.twitter.com/6T8ziboguC
— Microsoft (@Microsoft) July 14, 2021

Some customers identified the brand new Clippy’s resemblance to Miss Minutes, a sentient mascot of the Time Variance Authority in Marvel’s latest Disney+ present, “Loki”:

Same cursed vitality imo
#microsoft #clippy #tva #loki pic.twitter.com/6P2o0BRJZz
— fratty “an excessive amount of testosterone” hercules (@frattyhercules) July 14, 2021

The Verge stories:
“I grew up utilizing Clippy, and it simply appeared like a enjoyable little Easter egg,” says Claire Anderson, Microsoft’s official “Emoji-ologist,” in an interview with The Verge. “We simply all imagined that delight whenever you put the paperclip in a Microsoft product and then unexpectedly, you get this dose of nostalgia.” Clippy, with its Groucho eyebrows, will now exchange the flat and boring paperclip.
“Because being playful or extremely expressive doesn’t come simply to everybody, emoji are the proper little helpers,” says Anderson. “Far from being frivolous or decorative, they’re extensions of our personal humanity and an essential communication software.”
While Microsoft’s choice to give Clippy life once more emphasizes of nostalgia in marketing and communications, the corporate’s bigger push of “fluent emojis” emphasizes the numerous layers of that means that might be present in visible communications. Providing your stakeholders with accessibility choices for speaking can take many kinds, emojis included.

The Institute for Public Relations, Ragan Communications, and the University of Florida are conducting a follow-up survey to their 2020 report, “The Career Path of a Social Media Professional.”
This 12 months’s survey investigates and illuminates the profession path potential of social media professionals, shedding mild on how social media is being managed, seen and evaluated inside organizations. Here are some highlights from our 2020 report.
We invite you to take this survey whether or not you’re answerable for social media on your firm or are concerned in some facet of social media for a shopper. The survey ought to take roughly 15-20 minutes to full, and all responses will stay confidential.
As thanks for taking the survey, you’ll get a chance to enter a drawing for 3 $50 present playing cards and will obtain a duplicate of the complete report, which guarantees to be chock-full of beneficial information for benchmarking and budgeting functions. The report can be offered on Sept. 9, 2021 at Ragan’s Social Media Conference in Orlando, Florida and printed by means of IPR and PR Daily.
Take the survey at this time!

Twitter has introduced that it’s retiring Fleets, a disappearing vertical story function styled after related tales options on Snapchat and Instagram, due to its lack of recognition.
According to its weblog submit:
“We hoped Fleets would assist extra folks really feel comfy becoming a member of the dialog on Twitter. But, within the time since we launched Fleets to everybody, we haven’t seen a rise within the variety of new folks becoming a member of the dialog with Fleets like we hoped.”
Some Twitter customers quickly took to roasting Fleets on the very platform that created it:


Others praised Twitter for having the braveness to acknowledge that the brand new function was a failure and guess what it meant for the longer term:

Some even contemplated the existential implications of Twitter asserting the demise of Fleets on the identical day that Clippy was introduced to return:
The short-lived existence of Fleets is a reminder to solely spend money on social media and comms options that have a captive viewers.
Communicating the sunsetting of the function, for Twitter, provides a chance to display how the corporate is experiment and innovating, studying from its errors and doubtlessly incomes goodwill for the model.

Ragan has launched its annual Communications Benchmark Report, an unique research from Ragan’s Communications Leadership Council that analyzes the most important traits within the occupation over the final 12 months.
During that time, comms execs have been known as on to develop and distribute messages on new insurance policies that have an effect on inside and exterior stakeholders alike. Their position has turn out to be extra important as they helped hold their organizations targeted and transferring ahead. They’ve seen their entry to the C-suite enhance all through 2020, and they cast essential new alliances with friends in different departments, together with HR, finance and office wellness.
Culled from greater than 750 respondents, the 32-page report is obtainable in its entirety solely to members of the Communications Leadership Council.
Download your copy of the unique Benchmark Survey Executive Summary at this time and get a vital aggressive benefit that will gas your success for 2021 and past.
Amazon responds to US client company lawsuit
The Consumer Product Safety Commission (CPSC) has introduced that it’s suing Amazon in hopes to pressure the corporate to recall hundreds of merchandise that the company says can lead to critical harm or dying. Those merchandise embody round 400,000 hair dryers that don’t have protections towards electrical shock, 24,000 carbon monoxide detectors that failed CPSC exams, youngsters’s sleepwear that failed CPSC flammability exams and extra.
NPR stories:
In an announcement, Amazon famous that it already eliminated nearly all of the merchandise in query from its web site, emailed notices to prospects who bought them and gave prospects refunds. The refunds have been issued as credit to the purchasers’ Amazon accounts, the grievance stated.
“For the remaining few merchandise in query, the CPSC didn’t present Amazon with sufficient info for us to take motion and regardless of our requests, CPSC has remained unresponsive,” an Amazon spokesperson stated.
The spokesperson additionally stated Amazon was “unclear” about why the CPSC “filed a grievance searching for to pressure us to take actions virtually fully duplicative of these we’ve already taken.”
Gizmodo stories:
CPSC Chairman Robert Adler additionally launched an announcement to accompany the grievance. In it, Adler says that whereas he voted to approve the grievance, he “did so with nice reluctance.”
Adler additional elaborated that the present CPSC mannequin for product recalls is unsustainable, as “for each product which the CPSC determines a recall is important, a prolonged negotiation should first happen” of whether or not a platform is topic to its legal guidelines. “To proceed product-by-product is like utilizing an eyedropper to empty the ocean—ineffective, inefficient and frustratingly inadequate to defend shoppers,” Adler writes. “The greatest answer to this drawback could be for the CPSC and third-party platforms to work collectively to craft agreements that set up a framework for coping with these merchandise.”
Why it issues:
Amazon’s response to the CPSC lawsuit efficiently challenges the order of operations and poor communication from the CPSC that in the end precipitated the lawsuit, regaining management of the narrative by stating the CPSC’s flaws in offering thorough regulatory path and well timed responsiveness.
Remember that each potential hit towards your group’s popularity by a associate supplies a chance to be clear about how that relationship works and flip the script again onto them.

Yesterday, we requested about your strategy to speaking metrics on your group that aren’t flattering or optimistic. A whopping 45% of you careworn being clear about unflattering metrics and reframing them as alternatives, whereas 35% most well-liked to simply be clear and not put any spin on them in any respect.
Another 20% of you stated you’d reframe the metrics as alternatives however weren’t as involved with transparency in doing so. No one stated that they’d solely report the flattering metrics and ignore the ugly ones.

What’s your strategy to speaking metrics about your group that aren’t flattering or optimistic, PR execs and communicators? #DailyScoop
— PR Daily (@PRDaily) July 15, 2021

Is there a query you’d like to see requested? Let us know utilizing the hashtag #DailyScoop!

Topics: Brand Journalism, Content Marketing, COVID-19, Crisis Communications, Daily Scoop, Executive Communication, Leadership Communications, Marketing, Media Relations, PR Industry, Social Media, Storytelling, Visual & Video Communications, Writing & Editing


One Response to “J&J recalls sunscreens over carcinogen issues, content marketing strategies that work, and Amazon’s response to CPSC lawsuit”

Ronald N Levy says: July 16, 2021 at 11:25 am

Amazon’s value of taking again merchandise could also be tiny in contrast to prices when FTC lastly launches their threatened antitrust actions. Look on the hazard in relying on authorized knowledge as an alternative of additionally contemplating PR knowledge.
LEGAL WISDOM is that verdicts are decided, as all regulation faculties educate, by the info and the regulation.
PR WISDOM is that juries are additionally influenced by the PUBLIC OPINION of a defendant. The public might imagine “these wealthy bastards” are an enemy of the general public. BUT expert PR now can get the general public to assume “this exceptionally beneficiant firm” is defending our lives as by sponsoring medical analysis to discover a most cancers vaccine. Those identified to be “exceptionally beneficiant” aren’t seen as “these wealthy bastards.”
Every firm dealing with a multibillion greenback FTC go well with can create large goodwill NOW whereas the general public is impartial–or wait till an FTC go well with is launched and then assume what might be completed to win public goodwill.
Action now like backing the hunt for most cancers vaccine cannot solely assist an attacked firm to win 100 million American followers however can scale back the peril of assault as a result of authorities is much less inclined to assault a vastly widespread firm. But simply as most individuals might not go to a physician till one thing hurts, company managements might wait till there’s hazard of multibillion greenback verdicts earlier than spending to create large goodwill.
“Which aspect” has the nice guys is what the general public thinks when an enormous lawsuit lawsuit is introduced. So prime PR companies properly counsel that it’s safer and MUCH less expensive to win 100 million American followers now than it is going to be if there’s delay till the ache and worry of a Big Accusation.



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