Using Your Brand’s Niche to Create Unique Guest Experiences

As journey and hospitality start to rebound, friends have extra journey choices than ever earlier than. Because of this, it’s vital to not solely establish our key demographics and personas but additionally to attain deeper and perceive our model or property’s area of interest to successfully attain goal friends. The HSMAI Rising Marketing Leader Council explored concepts on how to join with the visitor via area of interest advertising and marketing methods and experiences.
Establishing Your Niche
When figuring out how to develop your model’s area of interest, the council provided these concepts:
Tap into buyer suggestions

“Social listening is useful for individuals who are wanting to set up a distinct segment. Tap into suggestions out of your friends, your followers, influencers, and media companions. Consider what they suppose makes probably the most memorable experiences at your property. For instance, what we see in our visitor surveys is that the situation is excellent and it’s arduous to beat. So, we make experiential programming round that. Ingrain these parts that the friends already love into your programming.”

Use focused adverts

“Use adverts to focus in on a particular viewers — don’t simply serve adverts to everybody. Find the viewers after which drive enterprise immediately to them. We have seen success by implementing these guardrails to guarantee we’re solely serving adverts to people who find themselves possible to e book and [take the action we want].”

Show your model story

“We are attempting to appeal to people who find themselves comfy reserving on social media, and that viewers is often a youthful demographic of acutely aware customers. Not solely do they care about the place they’re going, however they need a narrative to inform, they usually care a couple of model story. We have sure properties which have their very own particular personalities, and so there’s some synergy in that after we have a look at our area of interest market and the chance to encourage them.”

Exploring Niche Experiences
The council mentioned the next experiences they’ve applied at their properties for area of interest audiences:
Pet Friendly

“At one in all my properties, we’re all about pet-friendly every thing, so to dive into that area of interest a little bit extra and actually speak to these pet lovers, we rolled out Pup Fest, a music competition for canine and canine dad and mom. The music is at dog-friendly volumes, and we’ve got a package deal that goes together with that, together with a pet menu on the restaurant. On the digital aspect, we rolled out custom-made video content material, so we’re in a position to converse immediately to our target market of pet dad and mom.”
“We have a pets-stay-free coverage in any respect our areas, and we use pet influencers who journey round our properties, taking movies and footage that present all of the pet-friendly issues you are able to do. May is National Pet Month, so we dedicate loads of our advertising and marketing to selling pet journey. We do pet giveaways and reductions, after which we replace a few of our property expertise pages with extra pet-friendly gadgets.”


“We have a property that’s just about on a college campus. We did an NIL (title, picture, and likeness) cope with a preferred quarterback on the college’s soccer group to have him and his offensive line eat at our lodge’s restaurant without spending a dime as soon as every week. We actually wished to converse to the alumni, and this effort has pushed occupancy on the lodge and on the restaurant. Initially, it was only a enjoyable deal to do, however it’s confirmed to be pretty profitable.”

Millennials/Gen Z

“While we’ve grown to being a world model and having loads of upscale and boutique properties, our bread and butter is admittedly the roadside, Route 66 properties — those the place folks drive throughout the nation and keep at. So, we’ve actually tried to faucet into that with the youthful generations. We have a community of various micro-influencers who go to numerous properties and weblog about their keep, the route they took, the actions they participated in, and the eating places they went to. They design holidays we may see our potential prospects occurring, with us as their road-trip vacation spot.”
“We’re extra of a budget-friendly model, so we focus so much on the highway journey and issues you are able to do whereas saving cash by staying with us relatively than a luxurious lodge. To faucet into the youthful generations, we simply began utilizing TikTookay, and we’re getting college students to assist us put collectively totally different movies so we will attain this demographic and create content material that speaks to them.”
“On the OTA aspect of issues, I feel our bread and butter and our area of interest is getting Gen Z and millennials to use our app to e book journey. The greatest powerhouse for that has been TikTookay.”


“A variety of instances, friends are thinking about sustainability, which occurs to be one in all our core values as an organization, together with supporting our area people. In Hawaii, there was a invoice handed to ban using sunscreens which have chemical compounds that may injury our coral reef. Before that initiative handed, we supplied academic supplies at our property and had reef-safe sunscreen dispensers that highlighted some info. It let our friends know we care about the environment, and we’re attempting to make it simpler for them to make higher decisions and reduce a few of their carbon footprint once they come to Hawaii.”


“One of our area of interest audiences is in a dark-sky group in Arizona. One of our activations permits friends to lease a telescope, to allow them to stargaze from their balcony. We additionally invite star specialists to come on property; there’s a devoted garden the place they will arrange and do nighttime star excursions. I feel it’s attention-grabbing how typically there’s already synergy between what your model cares about and the way you should utilize that to attain your area of interest viewers for particular properties.”

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Sales & Marketing

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